Terms & Conditions

The following outlines the Terms & conditions of www.puglife.co.uk:

Terms & Conditions

These terms of use govern your use of this website. Please read these terms in full before using this Website and print a copy for future reference.Your continued use of this site confirms your acceptance of these terms. Nothing in these Terms & Conditions will affect your statutory rights.

The Terms & conditions apply to all orders which you (the customer), place on www.puglife.co.uk.

Privacy Policy

When you place an order, we will collect some of the personal data you enter to fulfill your order. We will not share any of this data with third parties.

We may communicate with you via e-mail or telephone. By making a purchase you also agree to receive communications, including for marketing purposes, from us electronically.

When you ordering you agree that you are providing details which are true, accurate, current and complete and that the credit or debit card details are correct and your own.

We will confirm receipt of your order by sending you an email summarising the details of your order (‘Order Confirmation E-mail’); this is the point at which we accept your order and the contract is formed.

Acceptance of Orders

All orders received are subject to acceptance by www.puglife.co.uk and we reserve the right to reject any order without giving reasons. No contract to supply goods or services to you will come into existence unless we dispatch goods or provide services to the purchaser or otherwise communicate to the purchaser our acceptance of an order.

Checkout

Before placing your order, you should carefully read the Terms & Conditions.

Confirmation of online order

Once your order has been placed, the summary order details will be displayed. You should print or save this page for your records.

Age Restrictions

We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian

Colours, Specifications and Dimensions of Products

We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor. We cannot guarantee that your monitor’s display of any colour will always reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.

Content & Intellectual Property Rights

www.puglife.co.uk its products and content is protected by national intellectual property. You are only allowed to use content found on this Website as expressly agreed by us. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. www.puglife.co.uk cannot promise the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.

Right to withdraw purchases within “cooling off” period

If you live in the European Union you have a right by law to withdraw from the purchase of any item within a “cooling-off” period of seven working days starting on the day after the day the item is delivered to you (“Cooling-Off Period”).

Prices

Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website include VAT which will be charged at the current rate. Whilst we try and ensure all details, descriptions and prices are correct when appearing online, some products might be subject to slight variations. Errors & omissions excluded.

Delivery charge is an additional cost.

Prices displayed on the Website apply to online purchases only. We reserve the right to update prices displayed on the Website at any point.

We use high level security, meaning your card details are not kept. Should we need to issue a refund due to a price change or item being out of stock we will need to re-contact you to obtain your card details.

Payment

You may pay for the items which you order online by supplying your credit/debit card details via Paypal.

We regret that we cannot accept cheques or cash as payment online. Please note that we cannot guarantee the security of data when communicating with us. Accordingly please do not send us payment information using email. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of breakage or postal problems.

Cancellations

If you wish to cancel your order, please contact our us directly on 07751 945 923. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).

As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge We cannot refund any courier component of the postage charge. This only applies if the order is cancelled prior to despatch.

Delivery

We aim to dispatch in-stock items within 3 days of order confirmation, unless stated within the item description.

We make every effort to despatch items on time. If we are unable to deliver the items on time, we will aim to contact you to discuss your options and despatch as soon as possible. If the items are not delivered within the time period we specify in the Confirmation Email, please contact us directly via email or phone.

Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Some good may need to be signed for upon delivery.

Despatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Returns

Items damaged in transit:

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

Defective items:

You have the right to return a faulty item within 28 days along with proof of purchase.

Incorrect Items:

If we have sent you an incorrect item, please notify us immediately and return within 28 days. Please specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will msend you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

Costs

Please return any incorrect item, we will replace or refund you for the incorrect item upon receiving the returned goods.

Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

Losses

We will be responsible for any losses you suffer as a direct result of us breaching these Terms & Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the Despatch Confirmation E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our liability to you under these Terms & Conditions will not exceed the total price charged for the items purchased.

Events beyond our reasonable control

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control.

Alterations to this Website and Terms & Conditions

We reserve the right at any time to make changes to this Website, these Terms & Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Waiver

If you breach these Terms & Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

Customer Services

We are available Monday – Friday from 8.00am to 5.00pm (GMT).
Email: customerservices@puglife.co.uk